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Pride Counseling Review

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What is Pride Counseling?

Pride Counseling is an online therapy service for members of the LGBTQ community. The service is staffed by licensed and accredited psychologists, marriage and family therapists, clinical social workers, as well as professional counselors who all have practice with LGBTQ members. Individuals can get assistance for their mental health conditions including anxiety, stress, and depression, speak to the counselor about identity crisis, or receive support and guidelines on how to get through addiction, anger, family conflicts, difficulty parenting, grief, religion-based discrimination toward the LGBTQ members and more.

Pride Counseling is not fit for individuals who have persisting thoughts of hurting themselves or others, minors who are under the care of a legal guardian, adults who are in an emergency situation, diagnosed with a severe mental health condition, or psychiatrically supervised. It is also not suitable for individuals who are required to undergo therapy by court order.

What we like about Pride Counseling

  • Counselors are matched following the individual’s preferences, objectives, and issues. An individual may change a counselor until they believe it is a good match;
  • They offer online counseling through text messages, live chat, phone chat as well as video conferencing;
  • An individual may chat through text messages with a counselor at any time;
  • The subscription for online counseling costs $40-$70 per week. The price includes unlimited text messaging;
  • An individual does not need to identify themselves for counseling, as a nickname may be used.

What we don’t like about Pride Counseling 

  • It takes 24 hours on average to match an individual with a counselor;
  • Many federal and state insurance plans do not cover this online counseling or coverage is limited;
  • Lengthy questionnaire to sign up for online counseling.

Therapist Qualifications 

Counselors who work with Pride Counseling are: 

  • Licensed and accredited psychologists, marriage and family therapists, clinical social workers, and professional counselors
  • All hold a Master’s degree or a Doctorate in their relevant fields
  • All qualified and certified by their states professional board
  • Possess at least 3 years experience and 2,000 hours in practise
  • All specialize in LGBTQ issues as well as  mental health condition management

Treatments Available

Pride counseling offers online counseling for many mental health conditions or identity crises, as well as therapy with counselors for managing negative life circumstances.

Treated Conditions

Pride counseling therapists address a variety of different conditions and topics, with a focus on:

  • Addiction
  • Aggression
  • Anxiety, Depression and Bipolar Disorder
  • Career Goals or Failures
  • Conflicts in Family or with a Partner
  • Depression
  • Eating Disorders
  • Grief
  • Health Education
  • Healthy Sexual Life
  • Transitioning
  • Parenting
  • Couples Counseling
  • Religion Discrimination Toward the LGBTQ Community
  • Self-Esteem
  • Sleeping Problems
  • Social Behavior
  • Chronic Stress
  • Substance Abuse
  • Childhood/Adult Trauma & Abuse

Other modalities are also available with Pride Counseling.


The cost of counseling through this platform starts from $40 per week. It includes unlimited text messaging with one of the counselors. This cost is billed monthly but you can cancel the subscription anytime. In comparison, the cost of traditional face-to-face counseling starts from  $150 for one session.

Reimbursement or free-trial is not available. The majority of federal or states insurance plans,  as well as Medicare and Medicaid, do not cover the therapy including Medicare and Medicaid or coverage is limited. 

Sign Up Process

To sign up with Pride Counseling, you have to complete a questionnaire to be matched with a counselor who fits your objectives, as well as select topics you’re looking for help with. The questionnaire will first ask you how you identify yourself, what is your orientation, age, relationship, and financial statuses among others. The second half of the questionnaire is focused on mental health conditions, symptoms, and challenges you may experience in your daily life. In the end, you specify which language you would like to get counseling in.

After completing the questionnaire, you are redirected to create a private account. You may choose an alias and create an email for signing up anonymously. Ensure you have access to the email, as the platform will send notifications every time a counselor responds to your messages in the chat room.

When your account is created, you start choosing the counselor who has experience in your preferred areas including relationship issues, eating disorder, trauma and abuse, depression, anxiety among others. Within a few hours to a few days (on average 24 hours) you are matched with a counselor. If you believe a matched counselor is not a good fit for your particular case, you may change them.

Ongoing communication with a therapist

Pride counseling offers therapy in four ways:

  • Text messages
  • Live chat
  • Phone chat
  • Video conference

Text Messaging

When you are matched to a counselor, you get access to a private chat room to communicate. You write questions, discuss problems, and receive answers or feedback from a counselor. This interaction is unlimited, and a chat room is available 24/7 since this way of communication is not ongoing in real-time. When a counselor responds to your messages, you receive a notification by email.

Live Chat

To have a live chat, you may need to schedule time with a counselor for real-time communication, and at that time you log in to the chat room.

If the scheduled time is not convenient for a counselor, you will be informed to reschedule it.

Phone Chat

For landline or cell phone chat, you have to schedule a time with a counselor. At the scheduled time, you need to log in to the chat room and start the phone session. A chat room will ask you to indicate a phone number. Note, it is not shared with your counselor and kept as confidential information.

If the scheduled time is not convenient for a counselor, you will be informed to reschedule it.

Video Conference

Pride Counseling uses face-to-face video conferences, similar to Skype. You schedule a time with a counselor and log in to the chat room at that time.

If the scheduled time is not convenient for a counselor, you will be informed to reschedule it.

You do not need to be connected to the Pride Counseling chat room all the time. Pride counseling sends notifications to the email when you have a message from a counselor.


Similar online therapy/counseling for the LGBTQ community is available with the TalkSpace platform as well. However, it is not the main specialization among their counselors and therapists.

TalkSpace, unlike Pride Counseling, may take more than one day to match you with a counselor, and the weekly cost starts at $79. TalkSpace offers a few free sessions for the LGBTQ community, while Pride Counseling does not have such a free option. 


Product Name – Pride Counseling

Price – $40-$70 weekly

Usability – Easy-to-Use

Mobile Platforms – Android and iOs

HIPPA Compliant – Yes

Payment options – Credit card and PayPal

Prices – Starts at $40 per week. They also offer a Premium plan at $316 per month, which includes 1 live therapy session.

Disclaimer: This website does not provide medical advice. It is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. Never ignore professional medical advice in seeking treatment because of something you have read on our Site. If you think you may have a medical emergency, immediately call your doctor or dial 911.

By Dom Partridge

Dom is a PhD and Honorary Research Fellow at the University of Aberdeen, Scotland focusing his research in development of nutritional and exercise strategies to increase resilience and improve health outcomes in a target ageing population.